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Press Release

Puzzel Wins Best Mid-Market Contact Centre Platform at CX Awards 2024

CX Today has named Puzzel as the Best Mid-Market Contact Center Platform at the CX Awards 2024, recognising its excellence in delivering customer-centric solutions for mid-sized and local enterprise businesses. Puzzel came out on top among three other finalists in the category, including 8×8, Zoom, and Broadvoice. 

London, United Kingdom, March 1, 2024 — Puzzel, a leading European contact-centre-as-a-service (CCaaS) provider, is proud to announce its prestigious win as the Best Mid-Market Contact Center Platform at the CX Awards 2024, presented by CX Today. This recognition highlights Puzzel’s commitment to delivering exceptional customer experiences by blending the powers of people and technology (automate when it matters, bring empathy when it really matters).

This award acknowledges Puzzel’s commitment to delivering innovative solutions and outstanding contributions in empowering mid-sized and local enterprise businesses in the customer experience (CX) arena. The jury specifically highlighted Puzzel’s functionality, and how Puzzel is empowering customers to create personalised solutions, ensuring end users enjoy a tailored and unified interaction. 

“At Puzzel, our mission is to empower businesses to deliver exceptional customer experiences. We are honoured to receive the Best Mid-Market Contact Center Platform award from CX Today, as it validates our efforts to help our customers automate when it matters and bring empathy when it really matters, supporting our customers in serving their customers with efficiency, effectiveness, and again empathy.” said Puzzel CEO Frederic Laziou. 

CX Today, the leading international news publication honouring excellence in CX technology, proudly hosted the CX Awards. Judging is based on an organisation’s ability to demonstrate innovation, improved experience and execution. The panel of 16 judges included industry experts such as Megan Burns, Founder & Principal of Experience Enterprises, and Dan Miller Lead Analyst at Opus Research. 

Leading the way in innovation 

Puzzel has a continuous innovation and customer-focused approach, especially in the area of Conversational and Generative AI. Leveraging artificial intelligence across all touchpoints, Puzzel enables organisations to automate tasks, provide insights, and personalise customer interactions. Puzzel stands out from the competition by owning its intellectual property, which allows it to develop cutting-edge Conversational AI solutions without relying on external vendors. This gives Puzzel the flexibility to customise solutions to customers’ needs, and to avoid any data residency issues associated with larger language models. 

“Our team is dedicated to staying at the forefront of industry trends and technologies,” added Frederic Laziou. “By harnessing the transformative potential of technologies like AI and cloud, we are able to provide our customers with solutions that not only enhance efficiency and productivity but also deliver exceptional experiences for their customers.” 

Puzzel was honoured on Thursday, 29th February at 4pm GMT. If you missed the show, you can watch all the action here www.cxtoday.com/cxawards 

About CX Awards: 

Hosted by CX Today, the awards ceremony has become the beacon of recognition for companies and professionals pushing the envelope in the CX technology sphere. 

The CX Awards 2024 is here for its fourth year and is bigger and better than ever before! Winners of the 2023 awards included Vonage, Calabrio, and UJET and more. Then, the ceremony included exclusive streams from our people winners, Jay Patel from Webex and Kimberley Wood from Ultimate. Yet, this year’s event featured many more CX leaders, who shared their unique takes on the space. 

Find CX Awards online:  
Website: www.cxtoday.com/cxawards  
Twitter: https://twitter.com/cxtodaynews  
LinkedIn: https://www.linkedin.com/company/cxtoday  
YouTube: https://www.youtube.com/@cxtoday 

About Puzzel 

Puzzel is Europe’s leading cloud-based contact centre solutions provider, serving over 1,200 organisations in 40 countries. Awarded the Most Innovative Company in 2023, our customer engagement solutions combine the best of human and artificial intelligence to deliver smart, seamless, and empathic customer experiences across every channel. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. Our cloud-native platform helps organisations in the public and private sectors deliver connected and meaningful customer experiences – by voice and digitally. 

For more information, visit www.puzzel.com  

Media contact: 

Puzzel PR 

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