Press Releases

Press Release 13th September 2022

Puzzel launches new competitive CCaaS Partner Programme

Press Release 8th September 2022

Puzzel launches new AI-powered CCaaS packages calibrated for current trends in customer behaviour and a changing industry landscape

Press Release 6th September 2022

Puzzel announces Get Connected, London to take place on 20 September following news of scheduled rail strikes

Part 3: Evolution of the Contact Centre research reveals an industry at a turning point

Press Release 21st July 2022

The Evolution of the Contact Centre research reveals impact of cost of living crisis on contact centres

Press Release 7th June 2022

Puzzel expands cloud contact centre offering with Smart Chatbot and Performance Management solutions

Press Release 18th May 2022

Need for AI-powered personalised customer service increases amid dip in consumer confidence

Press Release 20th April 2022

Puzzel named a leading innovator in Frost & Sullivan’s 2021 European CCaaS Radar

A screenshot of Puzzel's new dashboard.

Press Release 2nd March 2022

Puzzel launches new dashboard for visualising real-time contact centre performance

Part 3: Evolution of the Contact Centre research reveals an industry at a turning point

Press Release 14th February 2022

Part 5: Evolution of the Contact Centre research reveals need to change how contact centres are seen internally and externally

Puzzel's Q4 Product Release includes a new Digital Engagement solution plus new features for the Puzzel Contact Centre.

Press Release 15th December 2021

Puzzel unveils Digital Engagement, a new solution for delivering digital-first customer experiences

Human experiences remain crucial for building trust in financial services.

Press Release 11th November 2021

People still buy from people, despite growing confidence in digital-first finance

Puzzel has acquired leading digital engagement platform, Vergic.

Press Release 5th October 2021

Puzzel acquires Swedish digital engagement company Vergic

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