Press Releases

Press Release 18th May 2022

Need for AI-powered personalised customer service increases amid dip in consumer confidence

Press Release 20th April 2022

Puzzel named a leading innovator in Frost & Sullivan’s 2021 European CCaaS Radar

A screenshot of Puzzel's new dashboard.

Press Release 2nd March 2022

Puzzel launches new dashboard for visualising real-time contact centre performance

Part 3: Evolution of the Contact Centre research reveals an industry at a turning point

Press Release 14th February 2022

Part 5: Evolution of the Contact Centre research reveals need to change how contact centres are seen internally and externally

Puzzel's Q4 Product Release includes a new Digital Engagement solution plus new features for the Puzzel Contact Centre.

Press Release 15th December 2021

Puzzel unveils Digital Engagement, a new solution for delivering digital-first customer experiences

Human experiences remain crucial for building trust in financial services.

Press Release 11th November 2021

People still buy from people, despite growing confidence in digital-first finance

Puzzel has acquired leading digital engagement platform, Vergic.

Press Release 5th October 2021

Puzzel acquires Swedish digital engagement company Vergic

Puzzel, the leading innovator of cloud-based contact centre solutions, has set out its post-pandemic product strategy with the launch of a new product and features for customer service.

Press Release 28th September 2021

Puzzel sets out post-pandemic product strategy with new features for customer service

Puzzel has launched in the Netherlands.

Press Release 1st September 2021

Puzzel launches in the Netherlands to meet growing demand for smart customer experiences

A retail shopper browses through clothes on her phone.

Press Release 25th August 2021

Shoppers will spend 9% more if they receive superior service, with personalisation key

GC Business Finance secured its telephone payments with Puzzel and PCI Pal.

Press Release 12th August 2021

PCI Pal and Puzzel secure telephone payments for GC Business Finance

A contact centre agent video chats with a customer.

Press Release 20th May 2021

Puzzel launches video plus screen sharing to enhance customer experience

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