Press Releases

A contact centre agent video chats with a customer.

Press Release 20th May 2021

Puzzel launches video plus screen sharing to enhance customer experience

Puzzel and SupWiz logos.

Press Release 13th April 2021

Puzzel welcomes SupWiz to its customer experience marketplace

Part 3: Evolution of the Contact Centre research reveals an industry at a turning point

Press Release 4th March 2021

Part 3: Evolution of the Contact Centre research reveals an industry at a turning point

Puzzel has appointed Frederic Laziou as its new CEO.

Press Release 2nd February 2021

Puzzel appoints Frederic Laziou as new CEO to drive ambitious expansion plans

Press Release 21st December 2020

Puzzel announces Get Connected conference showcasing best-in-class customer experiences

Puzzel packages are designed to make buying and implementing a cloud contact centre solution easier and get you up and running faster.

Press Release 1st December 2020

Puzzel launches disruptive new solutions packages to transform customer experience in Europe

Puzzel has partnered with the CCMA to study how contact centres are changing.

Press Release 18th November 2020

Part 2: Evolution of the Contact Centre study raises important questions for contact centres

Puzzel is evolving its web chat solution.

Press Release 10th November 2020

Puzzel developing agile new Web Chat solution for contact centres

Press Release 13th August 2020

Innovative wildcard, Puzzel, placed third in the Frost & Sullivan European CCaaS Radar

Press Release 14th July 2020

CCMA and Puzzel launch partnership to study the evolution of the contact centre industry

Press Release 2nd July 2020

Speechmatics and Puzzel partner to transform customer experiences using any-context speech recognition

Press Release 2nd July 2020

Puzzel announces integration with Microsoft Teams; to deliver a streamlined user-experience

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