Puzzel builds on over 20 years’ of heritage. It was one of the first pioneers to develop a cloud-based contact centre. Today, Puzzel combines omni-channel technology with Artificial Intelligence (AI) to provide complete customer interaction solutions in a digital age.
Puzzel’s omni-channel cloud contact solution has the flexibility and scalability to support smaller enterprises and global corporations. Voice calls, email, SMS, web-chat and social media channels are all managed in a single, easy-to-use application which integrates seamlessly with other enterprise solutions. As a result contact centre agents and other parts of the business can access corporate systems such as customer relationship management (CRM) information, invoice history, product or service details and user knowledgebases to answer customer queries efficiently and effectively.
Puzzel is committed to developing innovative technology to improve customer interactions and its new AI solutions are an efficient and cost-effective addition to any organisation’s self-service offering. Ready-made connectors allow contact centres that have invested in Chatbots to “Bring their own Bot” and integrate to Puzzel technology. Flexible Application Programme Interfaces (APIs) also allow a range of highly bespoke integration options with CRM and other enterprise applications supported by Puzzel’s expert solution architects and in-house development team.
Puzzel was named a Challenger in the Gartner Magic Quadrant for Contact Center as a Service, Western Europe, Report 2018 for the fourth consecutive year for its strong growth, functional capabilities, strengths in standards and compliance, customer service and support.
Headquartered in Oslo, Norway with offices in the UK, Sweden, Denmark, Finland and Bulgaria, Puzzel is passionate about delivering innovative solutions for solving customer interactions.