About Us


Puzzel (formerly Intelecom’s contact centre entity) builds on 20 years’ heritage of crafting inventive and dependable solutions for customer interactions. It was one of the first pioneers to develop a cloud-based contact centre and has now extended this to encompass a complete new customer interaction platform with unique integration capabilities and payment solutions. Puzzel can be adapted to accommodate from one to several thousand users using any device, in any location and integrates with multiple applications seamlessly, allowing customers to meet the needs of today’s omni-channel and mobile environments.

Puzzel is one of the few contact centre solutions that is completely multi-channel and brings together all the pieces to respond to phone, email, Web Chat, Social Media, SMS and payment enquiries all within one application. Click here to learn more about our multi-channel contact centre with our new extensible user interface and secure payment solutions.

Puzzel employs over 130 people who are all passionate about delivering innovative customer interaction solutions for contact centres and mobile environments.

Puzzel’s Heritage

Puzzel is an enigma – it is a new and vibrant company with over 20 years’ heritage of delivering communication solutions that take customer interaction to another level.

Puzzel was created out of Intelecom Group to further focus on developing it’s contact centre and payment solutions where the company has taken a substantial position in the fast-growing market for cloud-based Customer Engagement Solutions. These solutions are used by a range of customers in different geographies, verticals and usage areas.

Puzzel’s focus is to develop and deliver inventive technology that is empowering our customers by being feature rich and easy to use, being able to adapt to any environment through strong integration capabilities, and always being dependable by offering consistently high levels of stability and security.