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The Puzzel product team has been busy making some exciting improvements to our customer service platform. Join us on the 25th of August 2022 as we present the latest releases and benefits for your contact centre.


  • Intro about Q2 2022 releases
  • Consumer Knowledgebase
  • BOT Tools to support high speed implementation and migration
  • Performance Analytics
  • Voice BOT
  • New Agent features
  • WFM Activity enhancements
  • Puzzel Ticketing/Case Management – Rest API
  • Q&A Session

Watch the recording