The power of Workforce Management

Workforce Management (WFM) solutions can help you tackle these problems, using data captured from your contact centre to help you predict peaks and troughs in demand and build schedules that can be edited in real-time.

Join Puzzel’s Consulting Manager, Timothy Wharfe, and Customer Success Manager, Ismail Shariff, as they explore the benefits of WFM (no more spreadsheets!) and share real-world examples of how companies have been able to drive efficiency and improve their CX. We’ll also explain the key features to look out for when hunting for the right solution.

In this session, we will cover:

Agenda:

• What is workforce management?
• How can WFM benefit contact centres?
• Features to look for in a WFM solution
• Best practice for forecasting and scheduling
• Demo of WFM

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