Get Connected 2019

Sep 19

Central London China Exchange
32a Gerrard St, London W1D 6JA

Welcome to the Hybrid Workforce – humans and technology working together

Date: Thursday 19th September 2019
Time: 9:00 – 14:00
Location: China Exchange: 32A Gerrard St, London W1D 6JA

Speakers and Agenda to be announced – Save your seat now!

Our annual customer experience event attracts over 150 contact centre professionals from across the UK. At last year’s event we focused on people, process and technology to create great CX. This year we will take that theme one step further with a focus on a hybrid workforce where technology and humans work together.

As customers and employees span different generations, engagement and dialogue takes on a greater role at an individual level. For contact centres this means offering new ways of working and creates a new type of employee.

We will also consider the potential business impact of replacing humans with technology across channels and how agents might welcome technology that presents them with the right information at the right time.

This is your opportunity to Get Connected with a hybrid workforce where technology and humans work seamlessly together to meet both customer and employee demands.

Get Connected is a free conference and places are limited, be sure to book your place now!

Please note that this is a conference for end users. Other registrations may be rejected. If you have questions regarding registration please contact