Bot

Flexible Chatbot Solutions with Puzzel

Extend the hours and capabilities of your contact centre by adding chatbots into the mix. A chatbot is a computer program that simulates human conversation, or chat through artificial intelligence (AI). The reasons chatbots have become a hot topic in contact centres include a rise in mobile penetration and messenger apps, more accessible technology and rapid advances in AI technology. But what does this mean to most contact centres?

Benefits of Puzzel Bots:

Modern-day contact centres plan to offer a multi-channel customer experience incorporating a combination of voice, web chat, social, email and SMS channels and bots fit seamlessly into this environment to:

Answer enquiries 24 x 7 with no holiday or sick leave required
Handle multiple simultaneous chat sessions without delays between answers
Integrate into existing business logic for consistency and speed
Free up time for human agents to deal with more complex or emotive issues
Handle peaks in demand without additional headcount

Puzzel Bot

Puzzel can provide a complete chatbot solution for your contact centre, including training the bot trainer and assisting in integration with existing business logic and solutions. With rapid implementation based on cloud-based technologies your bot solution can be up and running within weeks delivering service to your customers when they want it and in their channel of choice...

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Agent Assist

Agent Assist from Puzzel helps the agent to resolve inquiries by automatically presenting the assistance they need to handle a given enquiry. Through utilisation of complex AI solutions, Agent Assist gathers relevant information from previous enquiries as well as the ongoing request to suggest responses and provide information to the agent to resolve the enquiry more efficiently...

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Bring your own Bot

For those contact centres that have invested time and resource in their own existing chatbot solutions, existing bots integrate with Puzzel’s cloud-based contact centre. Seamless integration provides a head start to maximise the benefits of this technology, bridging the gaps between communication channels and helping to deliver a better, speedier experience to customers...

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Get in touch to find out how we can help with your chatbot strategy and deployment

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