Frost & Sullivan’s 2023 Company of the Year

Frost & Sullivan is proud to present Puzzel with this year’s Best Practices Company of the Year Award! Frost & Sullivan reserves this recognition for companies at the forefront of innovation and growth in their respective industries. To find out more about Puzzel’s win, download the full report.

Paving the way in CCaaS innovation

In recognising Puzzel as the 2023 Company of the Year, Frost highlights our unique blend of digital and human capabilities that optimise CX operations, streamline processes, and boost overall business efficiency. Our expertise in advanced technologies, such as artificial intelligence, machine learning, and automation, enables us to create seamless online customer support and service experiences. Our cloud-agnostic architecture, fully compliant with European data residency requirements, solidifies our reputation as a trusted data guardian.

As a trailblazer and trusted partner, Puzzel stands out as a leading provider of cloud contact centre solutions, earning us Frost & Sullivan’s prestigious award. Discover more about our achievements and Frost & Sullivan’s accolades in the full press release here.

Nominated for our outstanding achievements in:

  • Addressing unmet needs through visionary scenarios and best practices.
  • Delivering exceptional customer purchase, service, and ownership experience.
  • Leadership focuses on enhancing financial performance, customer price and performance value.

“Puzzel’s impressive achievements are a
direct result of its client-centric approach.”

“The company grasps the industry’s ever-evolving needs and strives to create tailored solutions that meet those demands. By working closely with its customer board, Puzzel gains invaluable insights and feedback. It feeds this information back into its product development process and provides personalized guidance to clients, delivering optimal results.”

Riana Barnard, Best Practices Research Analyst at Frost and Sullivan

Find out what Frost & Sullivan had to say

Read press release

The best customer service providers use Puzzel

Every day, more than 1,200 organisations across 40 countries use our software to deliver smart customer experiences.

90%
of customer cases
resolved on first contact
4%
reduction in
call abandonment
50%
cost reduction per service request
85%
reduction in
response times
luke sambridgeaffinity water

“It wouldn’t have been possible without Puzzel”

“Our resolution time decreased from five days to three. It wouldn’t have been possible if we didn’t have Puzzel’s omni-channel solution in place!”

Luke Sambridge, Head of Customer Strategy & Experience

Josh Kirkbride photoSimply Business logo

“Makes life so much easier”

“Multi selecting out of adherence events is brilliant and a feature I hadn’t thought of but makes life so much easier.”

Josh Kirkbride, Resource Planner at Simply Business

“We don’t want customers to contact us. We want our solution to be so good that customers can resolve matters themselves and be happy with the result. We want to devote our time and resources instead to providing personal advice when customers need to talk to us to benefit from our expertise.”

Nicolai Sølna, Process Developer at Storebrand

“We can produce a history of all enquiries, establish rules for managing incoming voice calls, chats and emails, and have it all integrated in the one solution. I can’t imagine how we would deal with 100,000 emails if we didn’t have Puzzel’s system.”

Tommy Kolling, Head of Customer Service at Bauhaus

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