Puzzel has been ranked in the top 3 for European CCaaS providers for 2020 by Frost & Sullivan. To find out more about the analysis and why Puzzel should be on your radar, download the full report.
Based on its analysis of 150 European CCaaS providers, the placement on the Radar confirms Puzzel as the challenger brand companies need to know when an original approach to customer experience is required to deliver business impact. Puzzel’s position on the radar confirms us as the leading challenger brand in CCaaS in Europe, and the technology partner you should be speaking to when you’re looking for innovative ways of improving your customer experience. We continue to work with businesses who want to start examining how they use the contact centre, with the aim of taking it beyond a functional necessity to a commercial hub of innovation, brand ambassadorship and an incredible wealth of invaluable data. Puzzel’s placement on the Radar confirms our strategy is working, and our focus on innovation, our robust growth pipeline, and our financial strength are being recognised. Find out what Frost & Sullivan have to say in the full press release here.
"Puzzel’s position confirms us as the leading challenger in Europe and that our focus and investment in employee engagement, success beyond voice and connected experiences is working.”
Frederic Laziou, CEO
Recognised by Gartner, Inc as a Challenger in the Magic Quadrant for Contact Center as a Service for the fifth consecutive year.
Recognised by Frost & Sullivan as a Top 3 CCaaS provider for Europe.
"We have been a delighted customer of Puzzel for over 10 years"
"We've always had a good relationship with Puzzel. They consistently offer quick responses and solutions, essential in the fast-moving world of e-commerce. They're always offering something new and we can't wait to implement Video Chat."
"Delivering world-class customer service"
"We were looking for a solution that combined the flexibility and scalability necessary to make changes and respond quickly to changing client requirements. Skills-based routing of calls was essential to delivering world-class customer service."
"Makes life so much easier"
"Multi selecting out of adherence events is brilliant and a feature I hadn’t thought of but makes life so much easier."
We engineered one of the first cloud-based contact centre solutions and today, our exceptional team continue to innovate in the world of customer interaction management. Our open software is easy to integrate and we have one of the best user-interfaces in the industry. Our solutions all come with dedicated 24 hr support, ready to help if you need it.