We're on the Radar

Top 3 for CCaaS in Europe

Puzzel has been ranked in the top 3 for European CCaaS providers for 2020 by Frost & Sullivan. To find out more about the analysis and why Puzzel should be on your radar, download the full report.

On the Radar for innovation

Based on its analysis of 150 European CCaaS providers, the placement on the Radar confirms Puzzel as the challenger brand companies need to know when an original approach to customer experience is required to deliver business impact. Puzzel’s position on the radar confirms us as the leading challenger brand in CCaaS in Europe, and the technology partner you should be speaking to when you’re looking for innovative ways of improving your customer experience. We continue to work with businesses who want to start examining how they use the contact centre, with the aim of taking it beyond a functional necessity to a commercial hub of innovation, brand ambassadorship and an incredible wealth of invaluable data. Puzzel’s placement on the Radar confirms our strategy is working, and our focus on innovation, our robust growth pipeline, and our financial strength are being recognised. Find out what Frost & Sullivan have to say in the full press release here.

Puzzel Frost and Sullivan Index Chart

"Puzzel’s position confirms us as the leading challenger in Europe and that our focus and investment in employee engagement, success beyond voice and connected experiences is working.”

Frederic Laziou, CEO

What the report has to say…

  • Top 3 CCaaS provider in Europe
  • Forecast for big growth by 2024
  • Top 5 placement for product innovation



Recognised by Gartner, Inc as a Challenger in the Magic Quadrant for Contact Center as a Service for the fifth consecutive year.

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Recognised by Frost & Sullivan as a Top 3 CCaaS provider for Europe.

See why Puzzel’s CCaaS should be on your radar

Download the report

Trusted by award winning businesses

Figleaves logo

"We have been a delighted customer of Puzzel for over 10 years"

"We've always had a good relationship with Puzzel. They consistently offer quick responses and solutions, essential in the fast-moving world of e-commerce. They're always offering something new and we can't wait to implement Video Chat."

Leigh Jansen, Head of Customer Care and Operations at Figleaves

FM24 logo

"Delivering world-class customer service"

"We were looking for a solution that combined the flexibility and scalability necessary to make changes and respond quickly to changing client requirements. Skills-based routing of calls was essential to delivering world-class customer service."

Sasha Memedovic, Head of Service Delivery at fm24

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"Makes life so much easier"

"Multi selecting out of adherence events is brilliant and a feature I hadn’t thought of but makes life so much easier."

Josh Kirkbride, Resource Planner at Simply Business

Affinity Water
Ombudsman Services
Oxford Brookes University

Who are Puzzel?

We engineered one of the first cloud-based contact centre solutions and today, our exceptional team continue to innovate in the world of customer interaction management. Our open software is easy to integrate and we have one of the best user-interfaces in the industry. Our solutions all come with dedicated 24 hr support, ready to help if you need it.

See why Puzzel’s CCaaS should be on your radar

Download the report
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