Most popular articles.
5 min read
Introducing the Puzzel Virtual Agent Suite: Transforming Customer Engagement with AI.
By:
Gabi Warren
5 min read
New survey reveals top 2025 trends: 65% of CX leaders see AI as essential for reducing agent burnout.
By:
Gabi Warren
5 min read
Balancing AI and human empathy: Why soft skills matter in customer service.
By:
Jeanine Desirée Lund
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Five tips for getting started with chatbots
Riis Bilglass: ‘We want to be the customer’s problem solver’
Puzzel blows wind into the sails of DFDS’ customer handling
Sergel future-proofs its business with the Puzzel
JYSK Netherlands streamlines customer service and increases agility with Puzzel
Newstel delivers round-the-clock happiness with cloud contact centre solution
Customer story: How magazine giant Aller media turned crisis into success
Three ways Workforce Management (WFM) can reduce agent attrition
