Most popular articles.
5 min read
Introducing the Puzzel Virtual Agent Suite: Transforming Customer Engagement with AI.
By:
Gabi Warren
5 min read
New survey reveals top 2025 trends: 65% of CX leaders see AI as essential for reducing agent burnout.
By:
Gabi Warren
5 min read
Balancing AI and human empathy: Why soft skills matter in customer service.
By:
Jeanine Desirée Lund
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Elevate ’23: A Bright Future for Customer Experience (CX) in the Age of AI
Elevating revenue and customer satisfaction with Lifeplus
Empathy in the digital age: Leveraging AI to develop empathetic customer experiences
Future-proof your contact centre with Puzzel Optimisation
Introducing the Puzzel Optimisation Programme: Your pathway to enhanced customer experiences
Elevate ’23: Shaping the Future of CX in the Age of AI
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The Artificial Intelligence (AI) glossary for contact centres
Streamline customer support with Puzzel's ticketing platform
Introducing Customer Hub
Four ways ChatGPT can streamline customer service
Products in focus: Performance Management
A journey through time: unveiling the history of contact centres
