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Press & Media
6 min read
New Puzzel Survey Finds CX Leaders Accelerating AI Adoption and Simplifying Tech for 2026, with 94% Prioritising Stack Consolidation.
By:
Jeanine Desirée Lund
CX strategy
6 min read
What’s on CX leaders’ minds right now? Four frontline perspectives on the future.
By:
Jeanine Desirée Lund
AI and Automation
16 min read
Launching Co-Pilot and Live Summary: AI assistance that makes call handling faster and easier.
By:
Raïsa Van Olden
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How Scottish Water’s Contact Centre provided fluid customer service during a winter crisis
Products and features
A data-led strategy powered by Puzzel Customer Insight
Products and features
Introducing Customer Insight
Customer Experience
Sales Intelligence and Contact Centre enhancements driving the Puzzel experience
Customer Experience
Behind the scenes at MJ’S: how the luxury hotel prioritises customer experiences
Products and features
Products in focus: Sales Intelligence bridging the gap between support and sales
AI and Automation
Five tips for getting started with chatbots
Retail
Riis Bilglass: ‘We want to be the customer’s problem solver’
Customer Success
Puzzel blows wind into the sails of DFDS’ customer handling
Financial Services
Sergel future-proofs its business with the Puzzel
Retail
JYSK Netherlands streamlines customer service and increases agility with Puzzel
Customer Success