Most popular articles.
5 min read
Introducing the Puzzel Virtual Agent Suite: Transforming Customer Engagement with AI.
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Gabi Warren
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New survey reveals top 2025 trends: 65% of CX leaders see AI as essential for reducing agent burnout.
By:
Gabi Warren
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Balancing AI and human empathy: Why soft skills matter in customer service.
By:
Jeanine Desirée Lund
Why poor AX is holding back your contact centre CX
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Agent Experience: What is it and why it's the key to happier customers
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Sentiment Analysis: Why you should pay closer attention to customer happiness
TieTa goes omnichannel to improve agent and customer experience
Workforce Management: Why it pays to keep things simple
What’s next for workforce management (WFM)?
