Most popular articles.
6 min read
New Puzzel Survey Finds CX Leaders Accelerating AI Adoption and Simplifying Tech for 2026, with 94% Prioritising Stack Consolidation.
By:
Jeanine Desirée Lund
4 min read
What’s on CX leaders’ minds right now? Four frontline perspectives on the future.
By:
Jeanine Desirée Lund
15 min read
Launching Co-Pilot and Live Summary: AI assistance that makes call handling faster and easier.
By:
Raïsa Van Olden
Riis Bilglass: ‘We want to be the customer’s problem solver’
Puzzel blows wind into the sails of DFDS’ customer handling
Sergel future-proofs its business with the Puzzel
JYSK Netherlands streamlines customer service and increases agility with Puzzel
Newstel delivers round-the-clock happiness with cloud contact centre solution
Customer story: How magazine giant Aller media turned crisis into success
Three ways Workforce Management (WFM) can reduce agent attrition
Why poor AX is holding back your contact centre CX
How conversational AI is changing customer service
Agent Experience: What is it and why it's the key to happier customers
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Sentiment Analysis: Why you should pay closer attention to customer happiness
TieTa goes omnichannel to improve agent and customer experience
