CX ecosystem
The Puzzel CX ecosystem.
Our CX ecosystem
The CX ecosystem that empowers your agents and delights your customers.
Integrations
Streamline your operations
Packages
Our packages give you the flexibility to choose the right mix of channels, functionalities and tools.
Individual products.
Contact Centre
Meet your customers where they are and resolve queries, faster.
Virtual Agent Suite
Suite of chat, voice and email AI agent
Conversational Intelligence
Smarter conversations. Powered by AI.
Case Management
All messages in one place.
Workforce Management
Elevate team performance with simplified WFM.
Knowledge Management
Structured knowledge. Accurate conversations.
Quality Management
Smarter QA. Less admin. Better conversations
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Customers
Industries we serve.
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Customers.
Success stories
Find out how organisations like yours are delivering award-winning customer service
Resources
Blog.
Blog
The latest in CX solutions, tips and tricks and best practices
Featured content
Forrester study - The Total Economic Impact™ of Puzzel
Reports & Checklists.
Reports
CX leader resources
ROI calculator
Agent Productivity
ROI calculator
Move to the Cloud
Content spotlight
Hear from over 1,500 CX leaders on how they're tackling challenges, trends, and opportunities shaping CX in 2025 and beyond
Events and webinars.
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Expert insights for customer experience leaders
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How Spar Nord uses Conversational Intelligence to coach teams and ensure compliance
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CX ecosystem.
All items
CX ecosystem.
The Puzzel CX ecosystem.
Our CX ecosystem
Integrations
Packages
Individual products.
Contact Centre
Virtual Agent Suite
Conversational Intelligence
Case Management
Workforce Management
Knowledge Management
Quality Management
💡How AI-ready is your Contact Centre?
Take the AI Maturity Curve survey
Customers.
All items
Customers.
Industries we serve.
Retail
Travel & Hospitality
Public Sector
Housing
Local Government
Energy & Utilities
Banking
Insurance
Customers.
Success stories
Resources.
All items
Resources.
Blog.
Blog
Featured content
Reports & Checklists.
Reports
ROI calculator
ROI calculator
Content spotlight
Events and webinars.
Webinars
Featured webinar
About.
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About.
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Our blog.

Most popular articles.

AI and Automation
5 min read

Introducing the Puzzel Virtual Agent Suite: Transforming Customer Engagement with AI.

By: Gabi Warren
Press & Media
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New survey reveals top 2025 trends: 65% of CX leaders see AI as essential for reducing agent burnout.

By: Gabi Warren
AI and Automation
Agent Experience
5 min read

Balancing AI and human empathy: Why soft skills matter in customer service.

By: Jeanine Desirée Lund

Latest articles.

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All articles About Puzzel Agent Experience AI and Automation Cloud transformation Customer Experience Customer Success CX strategy Energy & utilities Event Financial Services Omnichannel Experiences Press & Media Products and features Public Sector Retail Travel and hospitality
agent experience (AX) and customer experience (CX)
Agent Experience

Agent Experience: What is it and why it's the key to happier customers

sentiment analysis customer support
AI and Automation

Sentiment Analysis: Why you should pay closer attention to customer happiness

Customer Success

TieTa goes omnichannel to improve agent and customer experience 

Products and features

Workforce Management: Why it pays to keep things simple

workforce management
Products and features

What’s next for workforce management (WFM)?


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Resources

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