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CX strategy
2 min read

Introducing the Puzzel Optimisation Programme: Your pathway to enhanced customer experiences.

Jeanine Desirée Lund
Content Marketing Specialist
Optimisation in the contact centre

Whether you’re preparing for your next fiscal year, or focused on delivering stellar results this year, continuous improvement of systems and strategies is key to staying ahead and ensuring exceptional customer experiences.

As a CX leader, you probably already understand the challenge of optimising systems, which can be time-consuming and sometimes leave you wondering where to start.

As a Puzzel customer, we’d like to let you know that we’ve got you covered. The Puzzel Optimisation Programme is specifically designed to empower you to unlock the full potential your investment in Puzzel. This comprehensive programme is more than just a "health check"; it's a way to enhance your business processes, elevate agent performance, and ultimately improve customer experience to help you exceed your targets this year and beyond.

The advantages of continuous improvement

With customer expectations increasing at pace, the importance of systems and programs that help companies address them can’t be overstated. By continuously fine-tuning your CX processes and tools, you can stay ahead of customer expectations, delighting them at every turn. 

Whether it's streamlining internal operations, enhancing agent performance, or amplifying the overall customer journey, a commitment to constant improvement is necessary to ensure top levels of customer service. 

This means that a fine-tuned contact centre system is not only a smart investment, but a competitive advantage.  

Given the importance of optimising your contact centre investment, by now you are likely wondering how to best go about it.  

This is where the Puzzel Optimisation Programme comes in – a tailor-made solution designed to guide you on your journey towards success. 

Puzzel Optimisation Programme – a brief introduction 

Imagine a program that doesn't just offer a quick "health check" of your contact centre solutions, but goes beyond that, delving deep into every facet of your operations. The Puzzel Optimisation Programme is not just a checklist; it's an immersive program crafted by our experienced team of Solution Architects who not only understand the nuances of CX, but also your business and its processes. 

Here's what you will get from the program:  

  • In-depth analysis: Our team collaborates with yours to comprehensively assess your systems, processes, and strategies. This is not just about identifying what's working; but to uncover the potential for improvement.  
  • Tailored recommendations: Your business is unique, and so are your challenges and goals. The program offers tailored recommendations that align with your specific needs, ensuring you improve with purpose. 
  • Strategic implementation: The Puzzel Optimisation Programme isn't just about providing insights; it's about facilitating change. We help you strategise and implement improvements that have a measurable impact. 
  • Empowering your team: Transformation is a collaborative effort. Our program empowers your teams with the knowledge and tools they need to excel in delivering outstanding customer experiences. 

Through an in-depth analysis and an optional onsite session, the program identifies areas for improvement and constructs tailored recommendations that drive meaningful change. The key findings, observations and recommendations are compiled into an extensive report, providing you with valuable insights to craft enhanced customer experiences.  

A Programme Designed for Puzzel Customers 

Any Puzzel customer is eligible to purchase the Optimisation Programme.  

As part of the program, customers receive an evaluation of various crucial aspects, assessing products and features such as call flows, integrations, knowledgebase, call recording and archive, reporting and dashboards, Case Management, Digital Engagement and Smart Bots.  

The insights gathered from the evaluation serve as the cornerstone of tailored recommendations that drive real change. 

Whether you're looking to refine existing operations or embark on a new CX journey, the Puzzel Optimisation Programme is your dedicated guide.

To learn more or express your interest in the programme, get in touch with us or simply fill out the form below!

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