Frost & Sullivan’s Frost Radar evaluates and ranks the top cloud contact centre providers in Europe based on innovation, growth, product portfolio, vision, strategy, research and development, growth pipeline, and customer alignment.
Puzzel has been recognised as the most innovative European-founded CCaaS provider and one of the top four solutions overall out of 150 evaluated providers, solidifying its position as a leading supplier in the European market for delivering advanced customer experiences and long-term business value. Find out what Frost & Sullivan has to say in the full press release here.
“Puzzel’s position on the 2023 Frost Radar is a testament to our team’s hard work and dedication to creating innovative customer engagement solutions with scalability and innovation at its core and a user-friendly Scandinavian design.
We recognise the evolving needs of businesses today, seeking a unified, streamlined product suite that combines automation and empathetic interactions seamlessly. Puzzel fulfils this need, delivering on our promise of exceptional solutions.”
Frederic Laziou, Puzzel CEO
“It wouldn’t have been possible without Puzzel”
“Our resolution time decreased from five days to three. It wouldn’t have been possible if we didn’t have Puzzel’s omni-channel solution in place!”
Luke Sambridge, Head of Customer Strategy & Experience
“Makes life so much easier”
“Multi selecting out of adherence events is brilliant and a feature I hadn’t thought of but makes life so much easier.”
Josh Kirkbride, Resource Planner at Simply Business
“Great service by a great company!”
“Puzzel’s omni-channel solution is great for companies that appreciate innovation, efficiency and reliability. At TieTa, we use Puzzel’s telephony and ticketing solution, which has resulted in increased agent efficiency through Automatic Call Distributor (ACD) and skill-based routing, as well as contact prioritisation. It’s loved by agents because it’s modern, very user friendly and intuitive. Puzzel offers a fantastic range of customisable reports that you can tailor to your business requirements and their team is always available for support.”
Risto Proosa, Operations Director at TieTa
“We don’t want customers to contact us. We want our solution to be so good that customers can resolve matters themselves and be happy with the result. We want to devote our time and resources instead to providing personal advice when customers need to talk to us to benefit from our expertise.”
Nicolai Sølna, Process Developer at Storebrand
“We can produce a history of all enquiries, establish rules for managing incoming voice calls, chats and emails, and have it all integrated in the one solution. I can’t imagine how we would deal with 100,000 emails if we didn’t have Puzzel’s system.”
Tommy Kolling, Head of Customer Service at Bauhaus