Puzzel Contact Centre for Microsoft Teams
Puzzel’s omnichannel cloud contact centre solution integrates seamlessly with Microsoft Teams to increase cross-team collaboration and seamless, streamlined service – making your agents happy – and your customers even happier.
A Microsoft Teams certified partner
With Puzzel’s Contact Centre for Microsoft Teams, you can rest easy knowing our integration has been verified to deliver the quality, compatibility and reliability you and your customers deserve.
“Microsoft Teams has become a vital strategic component within the world of collaboration, and Puzzel recognises the need to support its customers and partners in their choices.”
Thomas Rødseth, CTO
Puzzel Contact Centre for Microsoft Teams
at a glance
- A Microsoft Teams certified partner
- Eliminate the need for agents to switch between application windows
- View the presence status of agents and colleagues across the organisation
- View contacts’ calendars to better align meetings and calls
- Connect agents with colleagues at home and in the office
Integrate your Puzzel Contact Centre with Microsoft Teams
Connect and collaborate with Microsoft Teams
Keep hybrid teams connected
Microsoft Teams keeps your agents connected when they’re working from home, in the office, or anywhere in between. Agents can chat with their colleagues with out leaving the Puzzel Agent application and join in team discussions from any location, keeping them engaged and reducing the need for internal calls and email chains.
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Streamline your workflows
Integrating Microsoft Teams into your Puzzel Contact Centre removes the need for agents to constantly switch between windows and tabs while interacting with customers. Agents can request advice from your back office or other colleagues quickly, without having to put the customer on hold, speeding up handling times and increasing customer satisfaction.
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Increase internal visibility
Microsoft Teams enables you to view your colleagues’ presence status and work calendars to better align plans, meetings and calls. Got an urgent question? You can instantly see who is available to help and who is busy or away from their desk.
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