Introducing Vergic

The latest addition to the Puzzel family

Digital engagement for the new contact centre

The contact centre is evolving from a customer service channel into a multifunctional business unit. It’s becoming the face of businesses, capable of connecting with customers across multiple digital and voice channels, delivering reactive and proactive communications, and supporting everything from marketing to sales, billing and support.

In short: the contact centre is no longer just a cost centre, but can be an active driver of loyalty, revenue and value for businesses.

That’s why we believe customer experiences need to get smarter…

Transforming the digital journey with Vergic

Together with Vergic, Puzzel can empower your contact centre to become a true experience centre. Vergic’s Engage Platform enables you to deliver highly personalised, digital-first experiences based on customers’ behaviour and anticipate their needs, you can help your customers realise the full value of your product or service and drive lasting loyalty.

Vergic solutions at a glance:

Through our acquisition of Vergic, we’re able to extend Puzzel’s formidable platform even further…

  • Advanced chat bots
    Automatically engage with customers at critical points in their customer journey, answering questions, helping them find important information, and connecting them with live help when needed.
  • Responsive in-browser customer behaviour monitoring
    Track customers’ browsing behaviour to anticipate their needs and offer more proactive, tailored assistance.
  • Video and co-browsing
    Video chat with customers and share their screens to deliver more personalised, visual customer service and support.

Technology for all your teams

Your contact centre agents will love the extra communication dimension that these additional capabilities provide. But the benefits to your wider team are equally impressive:

For your CX Managers & Agents

Naturally, your contact centre agents will love the extra communication dimension that these additional capabilities provide. Adding to Puzzel’s exceptional Customer Experience platform, Vergic’s industry-leading communications tools make communication between agents and customers smoother than ever, no matter where they’re based. Frictionless interactions for happy agents and happy customers. And the benefits to your wider team are equally impressive…

For your Marketing and Sales Team…

Marketing and Sales teams will also love the new levels of personalised interactivity we’re bringing. As part of the Puzzel engagement platform, these powerful new technologies provide powerful behaviour analysis which will increase lead conversion and online order value. Cross-sell, up-sell and target prospects in ways you’ve never dreamt of. Sophisticated tracking provides new ways to keep customers engaged and tempt them away from leaving your site before transacting.

Count me in

How can I learn more?

To find out exactly how Puzzel’s acquisition of Vergic could benefit your company or organisation, we’d love to arrange a short meeting to understand your challenges and show off we can help you.

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