Supercharged CX

We’ve got you covered: ride out economic challenges and help
drive efficiency, for a fraction of the cost, with our new year offer!

Redeem offer


Get Puzzel Voice Bot, WFM and Performance Management for free
when purchasing Puzzel’s omnichannel contact centre*.

Take advantage of our new year offer and improve customer satisfaction by providing agents with automated suggested answers during live interactions, helping you identify where personalised agent training is needed and effectively staff your contact centre.


Offer for 2023.
T&Cs apply. 

Power

You want to improve customer satisfaction by providing agents with automated suggested answers during live interactions and by helping managers to give personalised training to agents and effectively staff the contact centre.

  • Voice
  • Chat
  • Messaging*
  • Email
  • Omnichannel routing
  • Advanced Agent Assist
    (sentiment analysis, bot** and knowledgebase help for agents)
  • Microsoft Teams Integration
  • Reporting
  • Voice Bot
  • Performance Management
  • Workforce Management (WFM)


*Messaging includes choice of SMS and Social.
**This requires Puzzel bot or any other bot integrated via Puzzel bot gateway. 

Start 2023 the right way

Make agents and contact centre managers more efficient. Serve more customers faster at a fraction of the cost.   

On average, our customers solve 90% of customer cases on first contact!  

Try it for yourself! 

  • Improve your IVR experience with Puzzel Voice: Puzzel Voice Bot can also be programmed to answer frequently asked questions, such as queries about your opening times, returns policies or service incidents specific to your business and routing their call accordingly. This automation helps to reduce your call queues and frees up live agents to focus on more complex customer requests.
  • Build a more efficient and engaged workforce: Reach maximum performance with intelligent forecasting, scheduling and intraday management with Puzzel WFM. 
  • View all your all your contact centre KPIs and metrics in one place: Create targeted KPIs based on your channels and business queues, and visualise both teams’ and individual agent’s performance against these goals in real-time with Performance Management. 

Learn about the finer details: contact our sales team

Get in touch today

Terms and conditions:

  • This promotional offer begins on January 23, 2023. 
  • This promotional offer ends at 17:00 GMT on March 31, 2023. 
  • This promotional offer is for new customers only and cannot be combined with any other promotional offers or discounts.
  • This promotional offer is only eligible when purchasing a 36 month or more subscription of Puzzel Impress only.
  • Subscription term must be for a minimum term of 36 months and billed annually.
  • This promotional offer is applicable for contracts with an effective date less than 3 months from the booking date.
  • This promotional offer does not include implementation costs.
  • After the 36 months, Puzzel Power will be automatically renewed with current full license price unless cancelled three months prior to contract end date.
  • This promotional offer is for businesses based in registered in the UK and Ireland.
  • Offers can be amended or withdrawn at any time.