Webinar: How to reduce customer effort in the contact centre

Watch our webinar and learn how to reduce customer effort

This webinar looks at the practical steps that you can take to reduce customer effort in your organisations. There is a clear correlation between loyalty and customer effort.

The webinar covers the following topics: 

• The role of technology in helping achieve low customer effort
• Customer effort
• The customer effort score
• The best service is no service
• Avoidable contact
• Reducing repeat contacts
• Spotting and changing broken processes
• Use of self-service
• Improving customer service information on the web site
• Quick wins to reduce customer effort
• Top tips from the audience