Every passenger’s travel starts long before they check in to your flight, hotel or cruise ship. With Puzzel’s omnichannel customer service platform, you can deliver personalised digital experiences for each and every customer and scale your service operations at any time to fit your needs.
After the challenges of the pandemic, your customer service is key to restoring trust in travel and booking holidays with confidence. Puzzel is the technology partner you can rely on to guide and assist you on this journey.
When the unexpected happens – be the company travellers can rely on for fast and effective support. With the Puzzel Customer Service Platform, you can communicate proactively with your customers to keep them up to date on important changes to your services. Send alerts directly to their phones to inform them of weather events, travel restrictions, or delays. Use AI-powered chatbots to triage enquiries and scale up services during periods of high demand. And use intelligent forecasting and scheduling tools to ensure your teams always have the right number of people with the right skills in place to meet travellers’ needs.
Puzzel can integrate with any CRM and provides agents with a 360° view of every customer so they can deliver highly personalised service and support. With most holiday bookings now taking place online, our digital engagement tools can also help you support people on your website in real-time and at scale. Create triggers to automatically engage visitors at key moments in their customer journey and ensure they finalise their bookings and payments. Use chatbots to help customers with repetitive tasks, such as filling out forms, resetting passwords and answering frequently asked questions. And enable agents to video chat or co-browse with customers when they need extra support.
People are craving holidays more than ever. So now is the time to win back customers and rekindle the joy of travelling! Puzzel provides all the tools you need to successfully rebuild your workforce and deliver on your promise of faster and more empathetic service:
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