During 2017 Puzzel published a series of white papers.  Debating some of the hottest issues in the contact centre industry, these documents were designed to create an interactive Puzzel community by providing a platform for discussion and encouraging learning and knowledge-sharing among our users.

In this “Puzzel Book” we focus on the three most popular white papers during the year which illustrate critical issues facing contact centres today – employee engagement, reducing demand volumes and automation.