CCaaS leader brings transformed local customer services to expanding market
London, UK, 1st September 2021: Puzzel, the leading European Contact Centre as a Service (CCaaS) provider, has today announced its expansion into the Netherlands to meet a growing demand for enhanced, smart customer experiences in the market.
The move will see Puzzel hire a dedicated team in the Netherlands, as well as invest in a local in-country presence for the new workforce.
As a customer-first organisation, and with a deep knowledge and understanding of the Dutch market, Puzzel offers simplicity, experience and a promise to power the future of commerce through smart experiences, as organisations in the Netherlands transition to cloud-based CX platforms.
Having already gone live with its first customers in the Netherlands, Puzzel’s expansion is a signal of the vendor’s intent to deliver local services, underpinned by local market expertise. This has become especially important amid growing frustrations of the ‘global’ approach shown by many alternative contact centre technology providers.
Puzzel – which is headquartered in Norway and has offices across Scandinavia, Europe and the UK – will also bring its newly launched video and co-browsing capabilities to Dutch customers. Local technology partners will also benefit from Puzzel’s extensive ecosystem and customer service platform.
“Today’s announcement represents a significant shift-change for Puzzel. We’re not only expanding into a new market; we’re showcasing our ambition to power the future of commerce by delivering smart experiences at scale,” Frederic Laziou, CEO of Puzzel, said. “Customer demands are changing, and responding to such change requires the intricate knowledge of local nuances. We’re already demonstrating that in the Netherlands, with much more to come.”
“Puzzel engineered one of the first cloud-based contact centre solutions – and our commitment to ongoing innovation aligns perfectly with the Dutch market. Our Nordic heritage and customer-first approach makes us an attractive technology partner and customer service platform. We’re excited for this new chapter,” Laziou added.
Puzzel’s award-winning cloud-based Customer Service Platform consists of three fully integrated solutions, including a video-enabled omnichannel and AI-driven contact centre, advanced ticketing, and workforce management. By joining the Puzzel ecosystem, technology partners and their customers will have the opportunity to work with the most advanced CCaaS provider in the Europe.
To find out more, please visit www.puzzel.com/nl
Puzzel is the leading European Contact Centre as a Service (CCaaS) provider. Our award-winning Customer Service Platform consists of three fully integrated, cloud-based solutions, including an omnichannel and AI-enabled Contact Centre, advanced Ticketing and Workforce Management, which are easy to use, quick to set-up and scalable for contact centres of all sizes. Customers can also customise the platform with dozens of third-party integrations available through our Puzzel Marketplace. Puzzel was recognised as a Challenger in the 2019 Gartner Magic Quadrant report for Contact Centre as a Service in Western Europe and ranked in the top three European CCaaS providers for 2020 by Frost & Sullivan. Based in Norway, and with offices across Scandinavia, Europe, and the UK, we work with more than 1,000 customers across 40 different countries, helping businesses to achieve success beyond voice, connected experiences and empowered employees. For more information, please visit www.puzzel.com/nl.