Extend the hours and capabilities of your contact centre by adding chatbots into the mix. A chatbot is a computer program that simulates human conversation, or chat through artificial intelligence (AI). The reasons chatbots have become a hot topic in contact centres include a rise in mobile penetration and messenger apps, more accessible technology and rapid advances in AI technology. But what does this mean to most contact centres?
Benefits of Puzzel Bots:
Modern-day contact centres plan to offer a multi-channel customer experience incorporating a combination of voice, web chat, social, email and SMS channels and bots fit seamlessly into this environment to: