You want to start with the essentials for your contact centre by focusing on resolving customer problems via phone.
- Basic IVR
- Call recording
- Silent monitoring
- Agent Assist
- Microsoft Teams integration
“Puzzel allowed us to have multiple users dealing with all incoming enquiries.”
“These ranged from course enquiries, directions to the three campuses, to funding enquiries.”
Declan Fallon, Glasgow Clyde College
“It wouldn’t have been possible without Puzzel”
“Our resolution time decreased from five days to three. It wouldn’t have been possible if we didn’t have Puzzel’s omni-channel solution in place!”
Luke Sambridge, Head of Customer Strategy & Experience
“Makes life so much easier”
“Multi-selecting out of adherence events is brilliant and a feature I hadn’t thought of but makes life so much easier.”
Josh Kirkbride, Resource Planner at Simply Business
“Delivering world-class customer service”
“We were looking for a solution that combined the flexibility and scalability necessary to make changes and respond quickly to changing client requirements. Skills-based routing of calls was essential to delivering world-class customer service.”
Sasha Memedovic, Head of Service Delivery at fm24
Puzzel’s Contact Centre Packages give you the flexibility of choosing the right channel mix to support a wide range of customer service environments and evolving customer expectations. Resolve, Impress and Power, help support agents during live interactions. Power not only looks at supporting Agents but Managers too with tools such as performance management and Agent scheduling.
Puzzel’s Digital First is for CCaaS teams looking to improve their channel management strategy and customer satisfaction. These packages aim to deliver proactive and personalised self-service while reducing costs by automating manual and repetitive tasks.