You want to start with the essentials for your contact centre by focusing on resolving customer problems via phone.
- Basic IVR
- Call recording
- Silent monitoring
- Agent Assist
- Microsoft Teams integration
Using the latest in chatbot technology, Puzzel’s customer support bot now supports every stage of the digital customer journey. Puzzel Smart Chatbot is a contextual conversational AI chatbot with the same tools as a live agent, which means it can assist in both sales and customer service chats 24/7, and at scale.
“We don’t want customers to contact us. We want our solution to be so good that customers can resolve matters themselves and be happy with the result. We want to devote our time and resources instead to providing personal advice when customers need to talk to us to benefit from our expertise.”
Nicolai Sølna, Process Developer at Storebrand
Puzzel’s Contact Centre Packages give you the flexibility of choosing the right channel mix to support a wide range of customer service environments and evolving customer expectations. Resolve, Impress and Power, help support agents during live interactions. Power not only looks at supporting Agents but Managers too with tools such as performance management and Agent scheduling.
Puzzel’s Digital First is for CCaaS teams looking to improve their channel management strategy and customer satisfaction. These packages aim to deliver proactive and personalised self-service while reducing costs by automating manual and repetitive tasks.