Innovative customer service chat from Puzzel

Automate your sales and customer service across every digital customer journey with Puzzel

90%
first contact resolution
4%
reduction in
abandonment
50%
cost reduction per request

Why Sales and Contact Centre’s choose Puzzel Smart Chatbots 

  • Save time and resources
    Puzzel Smart Chatbot takes care of routine, repetitive customer service chats so your agents don’t have to – and transfers seamlessly to a live agent when needed.
  • Automated sales support
    Use our Smart Chatbot for upselling, tailored offers and assisting with checkouts to cut down on cart abandons.
  • A contextual AI chatbot
    Our Smart Chatbot reacts to customer behaviour and value, choosing the best workflow at every stage of the digital customer journey.
  • Multilingual customer experience
    Bonjour! Hallå! Puzzel Smart Chatbot’s Natural Language Understanding (NLU) supports all major languages from around the world.

Grow your revenue 24/7 with Puzzel Smart Chatbots

Using the latest in advanced chatbot technology, Puzzel Smart Chatbot now supports every stage of the digital customer journey. Puzzel Smart Chatbot is a contextual conversational AI chatbot with the same tools as a live agent, which means it can assist in both sales and customer service chats 24/7, and at scale.


Solve customer requests, quickly and conveniently

Puzzel Smart Chatbot provides 24/7 automated customer service on your website. It can be trained to answer frequently asked questions (FAQs) and handle routine service tasks, reducing service costs and freeing up your agents to focus on more complex enquiries.

See Puzzel Smart Chatbot as a valuable co-worker

Our Smart Chatbot can pre-process customer queries before handing them over to a live agent, reducing your handling time by up to 70%. It can ask for required information or assist the customer with simple processes like logging in before involving a live agent.

Customer service chat bot agent assistance

Improve customer uptake of self-service channels

With more customers able to successfully self-serve on your website, you can reduce call volumes, improve customer satisfaction and cut your cost per service request by half.

If the case needs a human touch, Puzzel Smart Chatbot can seamlessly transfer the customer to a live agent and bring them up to speed with any important information already gathered.

Trusted by award-winning businesses 

With an increase of conversion with 26%, email reduction with 40% and a 70% reduced handling time thanks to the chatbot who pre-process dialogs before handing over to a human we are more than happy. We can now provide accurate personal service at all levels, especially to our 1.2 million loyalty members who choose to use digital channels.” 

Chérie Dahlin Customer Service Manager at Granngården 

Contact Centre Packages

Puzzel’s Contact Centre Packages give you the flexibility of choosing the right channel mix to support a wide range of customer service environments and evolving customer expectations. Resolve, Impress and Power, help support agents during live interactions. Power not only looks at supporting Agents but Managers too with tools such as performance management and Agent scheduling.

Resolve

You want to start with the essentials for your contact centre by focusing on resolving customer problems via phone.

  • Voice
  • Basic IVR
  • Call recording
  • Silent monitoring
  • Reporting
  • Agent Assist
  • Microsoft Teams integration

Impress

You want to impress your customers by providing agents with automated support during live interactions so that they have the right tools to deliver the best customer experience.

  • Voice
  • Chat
  • Messaging*
  • Email
  • Omnichannel routing
  • IVR with Text to Speech
  • Advanced Agent Assist
    (sentiment analysis, bot** and knowledgebase help for agents)
  • Microsoft Teams Integration
  • Reporting

Power

You want to improve customer satisfaction by providing agents with automated suggested answers during live interactions and by helping managers to give personalised training to agents and effectively staff the contact centre.

  • Voice
  • Chat
  • Messaging*
  • Email
  • Omnichannel routing
  • Voice Bot
  • Advanced Agent Assist
    (sentiment analysis, bot** and knowledgebase help for agents)
  • Microsoft Teams Integration
  • Reporting
  • Performance Management
  • Workforce Management (WFM)


*Messaging includes choice of SMS and Social.
**This requires Puzzel bot or any other bot integrated via Puzzel bot gateway. 

Digital First packages

Puzzel’s Digital First is for CCaaS teams looking to improve their channel management strategy and customer satisfaction. These packages aim to deliver proactive and personalised self-service while reducing costs by automating manual and repetitive tasks.

Discover

You want to improve your channel management execution and meet customers where they are, through digital channels.

  • Channel management
  • Website user behaviour
  • Dynamic banners
  • Web chat & messaging*
  • Contextual routing
  • Agent Assist including Knowledgebase

Embrace

You want to improve your customer satisfaction with self-service and personalised service, while reducing costs by automating manual and repetitive tasks.

  • Smart Chatbot
  • Customer facing Knowledgebase
  • Channel management
  • Website user behaviour
  • Dynamic banners
  • Web chat & messaging*
  • Contextual routing
  • Agent Assist
    (including sentiment Analysis, Bot** and Knowledgebase help for agents)


*Messaging includes choice of SMS and Social.
**This requires Puzzel bot or any other bot integrated via Puzzel bot gateway. 

Contact us

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Telephone +44 (0) 333 300 0066
Registered in England & Wales 4124967

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