You want to start with the essentials for your contact centre by focusing on resolving customer problems via phone.
- Basic IVR
- Call recording
- Silent monitoring
- Agent Assist
- Microsoft Teams integration
Using the latest in chatbot technology, Puzzel’s customer service chatbot solution now supports every stage of the digital customer journey. Puzzel Smart Chatbot is a contextual conversational AI chatbot with the same tools as a live agent, which means it can assist in both sales and customer service chats 24/7, and at scale.
“With an increase of conversion with 26%, email reduction with 40% and a 70% reduced handling time thanks to the chatbot who pre-process dialogs before handing over to a human we are more than happy. We can now provide accurate personal service at all levels, especially to our 1.2 million loyalty members who choose to use digital channels.”
Chérie Dahlin Customer Service Manager at Granngården
Puzzel’s Contact Centre Packages give you the flexibility of choosing the right channel mix to support a wide range of customer service environments and evolving customer expectations. Resolve, Impress and Power, help support agents during live interactions. Power not only looks at supporting Agents but Managers too with tools such as performance management and Agent scheduling.
Puzzel’s Digital First is for CCaaS teams looking to improve their channel management strategy and customer satisfaction. These packages aim to deliver proactive and personalised self-service while reducing costs by automating manual and repetitive tasks.