Get Connected 2018

Get Connected 2018

Date: Wednesday 27th June 2018
Time: 9:00 – 14:00
Location: China Exchange: 32A Gerrard St, London W1D 6JA

Get Connected is our free annual customer experience event. Join over 150 contact centre professionals and our panel of experts to learn about:

  • How AI and humans can work together to deliver an outstanding customer experience
  • How to benefit both your organisation and customers by reviewing compliance processes in light of recent legislation such as GDPR
  • Why intelligently using technology will help to create improved customer experiences

Places are limited so reserve your place today!

Key timings:

09:00 – Arrivals & Registration

09:50 – Ziba Goddard, Cowry Consulting – ‘Understanding Homer Simpson: the key to better conversations with customers’

10:20 – Jason Bartram, Ombudsman Services – ‘How Ombudsman Services uses Speech Analytics to be Good for Consumers – Good for Business

11:20 – Tony Smith, PCI Pal – ‘Compliance and customer experience – The Perfect Match’

11:50 – Carolyn Blunt, Ember Real Results – ‘Don’t Neglect the Humans’

12:20 – Kristoffer Lundnes, Puzzel – ‘Trends, Technology …and Beyond’

Register now!

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