Get Connected 2018
Date: Wednesday 27th June 2018
Time: 9:00 – 14:00
Location: China Exchange: 32A Gerrard St, London W1D 6JA
Get Connected is our free annual customer experience event. Join over 150 contact centre professionals and our panel of experts to learn about:
- How AI and humans can work together to deliver an outstanding customer experience
- How to benefit both your organisation and customers by reviewing compliance processes in light of recent legislation such as GDPR
- Why intelligently using technology will help to create improved customer experiences
Places are limited so reserve your place today!
Key timings:
09:00 – Arrivals & Registration
09:50 – Ziba Goddard, Cowry Consulting – ‘Understanding Homer Simpson: the key to better conversations with customers’
10:20 – Jason Bartram, Ombudsman Services – ‘How Ombudsman Services uses Speech Analytics to be Good for Consumers – Good for Business‘
11:20 – Tony Smith, PCI Pal – ‘Compliance and customer experience – The Perfect Match’
11:50 – Carolyn Blunt, Ember Real Results – ‘Don’t Neglect the Humans’
12:20 – Kristoffer Lundnes, Puzzel – ‘Trends, Technology …and Beyond’
Headline sponsors
