“We’re all in the business of people. And of course, people are anything but binary.“
Mark Davies, Customer Contact Director, BUPA
Building and managing a resilient contact centre operation that is prepared for change.
2020 ripped-up and re-wrote the rule book for contact centres. In this frank/direct report, leaders from within the contact centre world discuss the challenges they have faced, and how they think it will re-shape the operational requirements of contact centre of the future.
What’s in the report?
- New working patterns
- Operational resilience
- Integrating into a broader customer experience
Danmark 
Sverige 
Norge 
Finland 
Nederlandse