Just 3% of customer interactions are currently evaluated in contact centres, and even fewer are acted upon.
Delivering an exceptional customer experience can be the single most important competitive advantage for companies across all industries. Customers are choosing brands that can put their needs front and centre, understand what they want, and tailor their products and support to match.
But it’s not just about your customers; it’s about your agents too. Happy agents make happy customers, and a successful quality assurance strategy is a great first step for a happy and empowered workforce.
At this invite-only lunch and learn, we will show you how with Puzzel Quality Assurance, you can monitor the customer interactions that matter most to your business, extract key, actionable insights, and deliver personalised coaching programmes with a real impact on your agent performance and improve customer experience.
We’ll share examples of where and how brands have successfully closed the loop on quality assurance, we’ll tease out lessons that we can all take away, and share ideas with like-minded CX professionals over delicious food and stunning views of London.
Places are limited, so book your spot now!