Reduce customer effort with speech recognition technology
IVR technology has been aiding efficient call routing in contact centres for some time now. Add speech recognition technology to the IVR and you are now able to offer customers the ability to perform simple tasks by speaking instead of pressing buttons. Speech recognition systems enable companies to automate the handling of incoming customer calls as the automated system can be available when agents are not.
Puzzel’s contact centre solution can integrate seamlessly with industry leading speech recognition applications, allowing you to reduce customer effort, and costs. Furthermore, you are able to make simple services available 24×7, and enhance customer experience.