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Delivering customer service through email

How can you provide faster customer service for less?

Email provides your customers with a quick and cost-effective way to get in touch with your organisation. Our cloud contact centre solution can help you deliver on that promise by decluttering your busy inboxes and streamlining complex conversations.

Built-in knowledgebase 
Agents can access built-in knowledgebase solutions to help them answer enquiries and deliver email support quickly, accurately and consistently 

Email transfer 
Agents can transfer emails to another agent or queue, or place it on hold in their personal queue to answer at a later time 

Email case management 
Our powerful ticketing system groups interactions into a connected conversation with templates and automations 

Engaging campaigns 
Design and deliver email campaigns to proactively reach out to customers and start two-way conversations

The benefits of Email

  • Integrate with MS Exchange,CRM and other internal IT systems to build the perfect solution for your contact centre
  • Our intelligent skills-based routing algorithm ensures every email is answered by the highest skilled, first available agent
  • We offer a comprehensive range of reports to help you measure and track the performance of your email service and customer satisfaction
  • Handle your email enquiries alongside all other channels in one simple, unified interface
  • Our cloud customer service software allows your agents to work from anywhere, at any time, and is always improving to make sure you’re using the best tech