1. Home
  2. Contact Centre Solution
  3. Admin Portal
  4. User Management

User Management

User Profile Management

Managing user profiles correctly can greatly improve efficiency and productivity ensuring that agent time and strengths are used to maximum effect. Puzzel’s user friendly web interface makes it easy to add, delete or make changes to an agent profile.

For better performance tracking a supervisor can monitor agent activity through real-time and historical reports. In order to make these reports as accurate as possible, a supervisor can create different pause reasons for the agents. This enables the supervisor to always have full overview of how agent time is being spent.

Benefits of User Profile Management include:

  • Easy updates to user profiles ensures correct real-time information for decision making regarding agent utilisation
  • Different ‘pause’ reasons can be quickly created for agent monitoring
  • Easy tracking of who is doing what and when, in real-time and historically
  • Constant visibility of agent performance for training and mentoring purposes

Call us on

+44 333 300 0066


Arrange a call back


Please enter your details and a representative from our support team will call you back between 09:00 to 17:00 Monday to Friday.

Thank you

We will call you back shortly.

Speak to an expert

Our expert team are online and here to help.

Get in Touch

Sorry, our chat is currently closed. Please enter your details below and we'll get back to you: