Puzzel: Transforming your customer interactions

Puzzel’s contact centre solution can help to improve your customer experience

Puzzel’s cloud-based contact centre solution brings together all the pieces to help deliver a seamless, low effort customer experience anytime, anywhere, using any device. The solution can be adapted to accommodate from one to several thousand agents and allows for seamless communication through multiple channels: Voice, Web Chat, Social Media, Email and SMS.

All communications are managed through one interface, giving you a single viewpoint for all customer interactions and helps to increase productivity and reduce customer effort as a result.

Seamless integration with leading technologies

Puzzel’s contact centre software is scalable, quick to roll-out and integrates with leading technologies typically used in contact centres. This is made possible through a range of out-of-the-box integrated solutions that sit inside the Puzzel platform, as well as highly bespoke integrations.

Flexible contact centre solution in the cloud

Contact us to discover how Puzzel’s contact centre software can transform your customer interactions and help you deliver:

• A true omni-channel customer experience
• Increased productivity and agent satisfaction
• Closer customer contact
• Improved service levels