Make CX your competitive advantage
with proactive empathic support


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Everything you need to elevate your customer service

At Puzzel, we believe that better tools pave the way for exceptional conversations. Elevate your customer experience effortlessly with our award-winning cloud contact centre software, designed to cater to both contact centre essentials and the most innovative CX solutions. Embrace the ultimate customer and employee experience with Puzzel. Say hello to better tools, say hello to better conversations. 

Puzzel Contact Centre

Anchored by Puzzel Contact Centre, our cloud-native omnichannel solution empowers businesses to manage customer interactions across all channels. Advanced agent-assist maximises agents’ productivity, while data analytics equips managers with valuable insights to optimise contact centre performance, enabling quicker and more empathic resolutions for customers. 

Puzzel Digital Engagement

Puzzel Digital Engagement bridges the gap between the contact centre and your website and apps. It enhances productivity and efficiency by proactively connecting with customers throughout their digital journeys across all your contact channels, including chatbots.

Puzzel WFM

Puzzel WFM enables contact centres to accurately forecast demand and generate instant schedules optimised to deliver the highest service levels for your customers, the best experience for your agents, and the lowest operational cost for your business.

Puzzel Quality Assurance

Whilst Puzzel Quality Assurance allows managers to evaluate customer interactions, gain actionable insights, and provide personalised coaching, increasing productivity by 285%. 

Puzzel Sales Intelligence

Puzzel Sales Intelligence optimises both outbound and inbound sales processes, elevating productivity and delivering a seamless, cohesive experience across all touchpoints. 


Book a custom demo

Get ready to unlock the full potential of Puzzel with our live guided demonstrations! Our team of Puzzel Product Experts will provide you with a personalised demo that showcases how the platform can be tailored to meet your unique business goals. Discover how you can create seamless customer journeys by blending live and self-service experiences that give customers the freedom to choose when, where, and how they receive support.