Most popular articles.
5 min read
Introducing the Puzzel Virtual Agent Suite: Transforming Customer Engagement with AI.
By:
Gabi Warren
5 min read
New survey reveals top 2025 trends: 65% of CX leaders see AI as essential for reducing agent burnout.
By:
Gabi Warren
5 min read
Balancing AI and human empathy: Why soft skills matter in customer service.
By:
Jeanine Desirée Lund
G-Cloud 14: How Puzzel Supports Public Sector with Cloud CX Solutions
What is the Digital Operational Resilience Act (DORA)?
Leveraging cloud technology for enhanced CX in Financial Services
Making the most of AI and chatbots to elevate the customer experience
How Royal Borough of Kingston Council reduces call volumes by a third with Puzzel
How Sutton Council delivers on their promise of effortless CX
How housing associations can leverage technology to enhance their repair processes
Enhancing operations and tenant satisfaction in Housing Associations
Consumer Duty: What is it, and how does it impact Contact Centre teams in financial services?
Sergel future-proofs its business with the Puzzel
Danish councils support residents with digital hotline powered by Puzzel
Customer Story: GC Business Finance finds secure solution for home-based agents
