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From the blog

An Open Letter to Travel Leaders

Dear travel leaders,

As the CEO of Puzzel, I am writing to you today with an offer. An offer to help you reconnect with your customers, rebuild your workforce, and rekindle the joy of travelling in 2022.

The past two years have been incredibly difficult for everyone. But few industries have been affected as severely and relentlessly by the Covid-19 pandemic as yours. From day one, you’ve had to move from one set of travel restrictions to another, scale operations up and down with each new outbreak, and meet unprecedented demand in your contact centres despite widespread staff shortages.

But still, you persevered.

Throughout the pandemic, you’ve been instrumental in helping stranded citizens get home to their families. You’ve helped transport vital medical supplies, such as ventilator parts, face masks, and protective clothing (PPE) across the world. You’ve enabled our essential workers to continue supporting vulnerable communities and keep our economy moving. And when rules permitted, you gave us what little slice of paradise you could.

Now, with restrictions lifting across Europe for what we hope will be the last time, we want to support you.

Restoring trust in travel

Many of you have made bold promises to improve your customer service this year. In particular, you’ve promised to reduce wait times in your call centres, improve your online self-service, and deliver more personalised support. You’ve also promised to be better employers, equipping your customer service teams with more advanced tools that empower them to delight customers and achieve their goals.

Puzzel – as the European leader in cloud contact centre solutions – is the software partner that can support you on this journey.

Here’s why:

  • You need a single contact centre platform that can deliver exceptional customer service across all channels.
  • You need a solution that’s easy to use and empowers your agents to perform at their best.
  • You need advanced AI to increase productivity and drive efficiency in your contact centre, especially amid staff shortages.
  • You need a solution that can support your new hybrid workforce.
  • You want to work with a trusted Contact-Centre-as-a-Service (CCaaS) provider that can offer expert advice and scale with you as you rebuild and grow.

Taking off in 2022

There’s no way to tell how the pandemic will play out this year. But if Europe is indeed heading for a “long period of tranquillity” as health experts predict, now is the time to take action.

Our expert team is ready and waiting to help you reconnect with your customers, rebuild your workforces, and rekindle the joy of travelling through the power of CX. We’re not just a technology provider, but a partner who will grow with you every step of the way. Here’s what Scandinavian Airlines’ (SAS) Director of IT and Voice Solutions had to say about working with us: “Working with Puzzel has been a smooth and easy ride. User-friendliness, superior functionality and cost-efficiency are all rolled into one powerful standard solution that benefits staff, our business and our customers.

If you’d like to know more, please get in touch with me at frederic@puzzel.com.

Kind regards,

Frederic Laziou, CEO, Puzzel

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