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From the blog

GDPR – Puzzel has the pieces in place


With the General Data Protection Regulation (GDPR) coming into force in just a matter of weeks, Puzzel is ready for the new legislation. You can read more here. We are ready to assist customers with their own preparations, therefore if we can help in anyway please get in touch.

Puzzel GDPR Compliance

The General Data Protection Regulation (GDPR) comes into force on 25 May 2018. Overriding national data protection laws and including new and more detailed protection for personal data, GDPR means a review of existing data policies and practices companies already have in place to ensure that they comply with how data is kept throughout the organisation.

Puzzel understands the importance of keeping personal data safe and takes steps to secure and protect it both internally and when it is stored in our cloud infrastructure. Puzzel is certified to the ISO27001 Information Security Management System standard, and our focus in terms of GDPR is that customers should be able to easily identify end user data, quickly delete data when requested to do so, and easily collect and document the approvals given to you by customers calling into your organisation.

Puzzel’s policies regarding data ownership and protection are designed to provide you with the confidence that your data remains secure and under your control at all times. As such, we have established a number of measures to ensure that customers and their data are treated in a manner consistent with privacy principles and new GDPR requirements.

We have taken steps to ensure our Contact Centre Solution is compliant to make it easier for your organisation to become compliant as well. For example, it is now possible for Puzzel customers to:

  • Deny the storage of Chat transcripts
  • Delete existing Chat logs from the Media Archive
  • Search, collect and delete relevant customer data in the Administration Portal

While these tasks have been workable in the past, we expect them to more commonly used after the new regulations and have therefore simplified them.

Questions, feedback and further information

Please contact our compliance team at privacy@puzzel.com if you have any questions.

Our privacy policy is located here.

Additional Security and Privacy information can be found on our website and can be accessed here.

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