Webinar: The Future of the Contact Centre and Customer Service

Over the past six months the way you support your customers, operate your contact centre and engage your employees has become even more critical to the success of your business. COVID 19 has increased the demands on you and your colleagues and this is set to continue. In this session hosted by Puzzel’s Chief Marketing Officer, Jonathan Allan and Chief Technology Officer, Thomas Rødseth, you’ll learn what Frost & Sullivan are predicting, how other European Customer Services leaders are adapting and how Puzzel can help you.

Agenda:

• Findings from the Frost & Sullivan Frost Radar™ European Contact Center as a Service Market, 2020
• Highlights from the CCMA and Puzzel ‘The Future of Contact Centres’ Research
• How will Puzzel support you as the market adapt

To view a recording of the webinar, please submit the form below.