Webinar: Preparing for seasonal demand

Whilst it’s not quite time to deck the halls with boughs of holly, it is time to start preparing your contact centre for the festive season ahead.

With coronavirus restrictions still limiting capacity in high-street shops and on public transport, online retailers are expected to see huge spikes in sales throughout November– especially in the lead up to Black Friday. Listen in to our one-hour virtual seminar to find out what buying and CX trends we’re likely to see, how you can best support your customers, and how agents can prepare for the increased demand. You’ll also hear how some of our customers overcame challenges during lockdown and, of course, have plenty of time to ask questions.

Agenda:

• Our predictions for the festive season
• How our customers responded to record spikes during lockdown
• How to prepare your contact centre for unprecedented demand

To view a recording of the webinar, please submit the form below.