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Webinar: Fast Track Your 2021 CX Service Strategy

Webinar: Fast Track Your 2021 CX Service Strategy

The coronavirus pandemic has elevated the role of the contact centre and redefined its value, both for customers and organisational leaders. Everyone involved has had to embrace huge change over a very short period of time – from home working to digital-first engagement – all within the demands of budgets cuts and increased expectations from customers. Few imagine the near-term future will resemble pre-COVID operating models.

However, an uncertain outlook does not mean service leaders can continue to rely on the slipstream created from the initial momentum of the pandemic. Agile execution comes from an aligned view of priorities. Today’s fast-changing world means priorities need regular review together with engaging ways of sharing them with the many teams who power operational customer experience.  Are you ahead of the planning curve?

Being Ready is a team-based planning process designed for today’s online world. It is the result of a collaboration between Puzzel and customer strategy expert Martin Hill-Wilson.

In this 60-minute briefing, we’ll explain how to use this planning framework. Participating service leaders will receive access to the recorded session, a detailed e-book facilitator guide and all the planning templates.

Extraordinary times demand original responses. We are excited to be offering something quite different from a standard webinar to help you prepare for the next phase of customer service evolution and be ready to deliver outstanding CX throughout 2021.

To watch the recording, please fill in the form below.


Martin Hill-Wilson

Brainfood Consulting

Webinar: Fast Track Your 2021 CX Service Strategy