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In today’s world, customer feedback is gold dust. Understanding how your customers feel about your products and services to improve the customer experience is crucial.
Did you know that 85% of customers like to give their feedback when their experience went well with the brand or company, and 81% will give feedback when their experience went bad?
Puzzel Customer Insight is a new feature within the Puzzel Admin Portal designed to gather valuable feedback directly from customers. With customisable surveys and feedback forms, businesses can gain insights into customer satisfaction after each contact centre interaction and use this information to improve the customer experience. Customer Insight also offers advanced reporting capabilities, enabling businesses to track customer satisfaction trends over time and identify areas for improvement.
In this exclusive webinar, we’ll explore Puzzel Customer Insight and demonstrate how this feature can enable your business to gather real-time feedback from customers, track satisfaction trends, and make data-driven improvements to enhance the overall customer experience.
Learn best practices on leveraging Puzzel Customer Insight to optimise customer experiences and foster long-term relationships. Don’t miss out on this opportunity to unlock your organisation’s true potential.