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  5. Part 6 | Evolution of the Contact Centre


Part 3: Evolution of the Contact Centre research reveals an industry at a turning point

Part 6 | Evolution of the Contact Centre

Over the last two years our industry has been through some of the toughest challenges it has ever faced. We have been tracking its progress through the Evolution of the Contact Centre research initiative to present the current situation and what contact centre leaders are revealing about their plans for the future.

This is Part 6 of the Evolution programme and we can’t wait to show you just how far the industry has come. CCMA Research Director, Stephen Yap, and Puzzel Chief Marketing Officer, Jonathan Allan will be sharing the findings before we debate them with two of the research participants.

Join us as we uncover the latest findings.


Stephen Yap

Research Director at CCMA

Jonathan Allan

CMO at Puzzel

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