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  5. Part 4 | Evolution of the Contact Centre


Puzzel has partnered with the CCMA to study how contact centres are changing.

Part 4 | Evolution of the Contact Centre

Part 4 | Evolution of the Contact Centre

Over the last 18 months our industry has been through some of the toughest challenges it has ever faced. We have been tracking its progress through the Evolution of the Contact Centre research initiative to present the current situation and what contact centre leaders are revealing about their plans for the future.

This is Part 4 of the Evolution programme and we can’t wait to show you just how far the industry has come. Our Research Director, Stephen Yap, will be sharing the findings before we debate them with two of the research participants.

Join us as we uncover the latest developments in hybrid working, customer demand and the relationship between customer service and customer experience.


Jonathan Allan


Stephen Yap


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