Principal Analyst at Forrsetor
Max is on Forrester’s digital customer and collaboration team serving customer service and technology leaders focused on transforming customer service engagement. He brings over 30 years of industry experience in product management and product marketing in the areas of omnichannel contact centre platforms.
Chief Technology Officer at Puzzel
Thomas Rødseth leads our busy Technology team and is responsible for building and developing our innovative cloud solutions. With more than 25 years’ experience in the SaaS and telecoms industry, he is a sought after expert in network engineering, AI and automation, and the future of customer interactions.