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Whilst most contact centres are now embracing cloud solutions to varying degrees, it’s reported [1] that more than half still feel constrained by their existing systems, prompting the search for new or alternative cloud-based platforms to effectively execute their customer engagement strategies.

As the demand for all-in-one customer engagement solutions and CCaaS migration plans continues to rise, we invite you to join Puzzel’s upcoming webinar as we provide a step-by-step walkthrough of our tried-and-tested CCaaS migration and CX strategy transformation plan.

In this session, we will walk you through each step of the CCaaS migration process, explaining how to use the accompanying handout. Puzzel’s Product Expert, James Henderson, will delve into best practices, address potential challenges, and present effective solutions. This invaluable knowledge will empower you to smoothly transition to a more flexible and agile CCaaS model and CX strategy, paving the way for AI innovations and ensuring your journey toward success.

Agenda:

• Introduction: The current landscape of contact centres and their adoption of cloud solutions.
• CCaaS migration and CX strategy transformation plan: Puzzel’s proven step-by-step guide.
• Expert insights: Valuable contributions from industry experts on best practices, obstacles, and solutions.
• Q&A