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Improving the user experience with Puzzel ID

This webinar has taken place. To watch the recording, please fill in the form below.

The Puzzel ecosystem is continuously expanding, equipping contact centres with more tools to deliver exceptional customer experiences. As this toolkit evolves, so does the agent’s need to quickly toggle from one system to the next. [1] Today, a staggering 96% of contact centres require agents to navigate multiple screens and applications, with 40% managing four or more simultaneously. 

Join us for our upcoming webinar as we unveil Puzzel’s latest improvement, Puzzel ID – offering a powerful new identity and access management solution that works across all Puzzel applications. We will showcase how Puzzel ID simplifies sign-in, increases user flexibility when moving between applications and advances identity management.  

You’ll see first-hand how Puzzel ID reduces time and effort in accessing your essential contact centre tools, driving the user experience for your Puzzel applications.  


  • Introduction to Puzzel ID 
  • How Puzzel ID benefits businesses 
  • Streamlining your toolkit with Puzzel ID 
  • Q&A 

[1] https://www.contactbabel.com/the-uk-contact-centre-decision-makers-guide/

Watch the recording