Employee engagement in a remote-work world

In this new world of hybrid working, contact centre leaders face a difficult challenge. How can you keep teams happy, connected and engaged, regardless of where they’re logging in?

While many agents have enjoyed the flexibility and autonomy of working from home, others miss the excitement and camaraderie that comes with working in an office. So in this webinar, we’ll explore how you can deliver an agent experience that works for your entire team.

Join us for top tips on maintaining a strong company culture, keeping teams aligned, and supporting agents’ wellbeing. We’ll also demonstrate how tools such as Workforce Management can help you manage resources moving forward.

Agenda: 

• Office, Remote or Hybrid?
• The future of contact centre work
• Looking after employee wellbeing
• The power of empathy
• Workforce Management
• Q&A
  
  

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