No customer wants to be reaching out to customer service. Imagine a world where your favourite brands reached out to you when they anticipated a problem. Better yet, resolved it or presented a solution.
In this webinar, we will share the benefits of proactive customer service. We’ll demonstrate best practice use cases for anticipating customer needs, actively reaching out with a solution and creating a personalised, contextual experience.
- What is proactive customer service
- Benefits and customer use cases
- How to include proactive CX within your omnichannel strategy
- How Puzzel can help
And don’t worry, they’ll be plenty of time for Q&A!