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  5. Delivering Proactive Customer Service


No customer wants to be reaching out to customer service. Imagine a world where your favourite brands reached out to you when they anticipated a problem. Better yet, resolved it or presented a solution. 

In this webinar, we will share the benefits of proactive customer service. We’ll demonstrate best practice use cases for anticipating customer needs, actively reaching out with a solution and creating a personalised, contextual experience.

You’ll learn:

  • What is proactive customer service 
  • Benefits and customer use cases 
  • How to include proactive CX within your omnichannel strategy
  • How Puzzel can help 

And don’t worry, they’ll be plenty of time for Q&A! 

Watch recording