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In 2021, there were 900 million more online shoppers than there were in 2020 — a 4.4% year-on-year increase. We’re living in a truly digital world, so it’s only natural that the number of online shoppers and global online brands is rising rapidly.
But if the competition is stiff and you have an increase in visitors, it’s hard to know where to focus your efforts.

Customers increasingly choose one product over another, not because it is better, but because it offers a better digital experience. Having good customer service via digital channels has become a competitive advantage for some but, at the same time, a challenge for many customer centres.

In this webinar, Digital Engagement expert Marcus Sundberg will share insights and practical examples on how you can master the online customer journey in real-time and at scale.