Research shows that 60% of customers state that when they talk to customer service and sales, they feel like they are talking to different companies . The disconnect between inbound and outbound customer teams can hinder the customer experience and impact sales.
But the problem isn’t just caused by outbound and inbound customer services teams; there are many other business silos that can impact your customer service and sales.
In this webinar, we will help you identify your potential contact centre silos, show you tools and strategies to help you overcome them, and create a consistent experience across all touchpoints.
- What are CX silo’s and how to identify them
- The impact of CX silos in your contact centre
- How Puzzel Sales Intelligence can help you breakdown silos for a successful cross-selling strategy
- Vertical Puzzel Sales Intelligence uses cases